Position Details

Position Information

Vacancy ID S2193
Department Provost and Academic Affairs
School/Parent Organization Provost and Academic Affairs Parent Org
Division Provost and Academic Affairs Division
Employment Category Parttime-Regular
Anticipated start date 12/11/2017
If temporary, expected end date
Hours per week 37.5
Weeks Per Year 48
Normal Start Time 8:30
Normal End Time 5:00
Position/Job Summary

Provide case management and intervention for students identified as at risk due to concerns about the student’s general well-being or specific behaviors that may be disruptive, threatening, or otherwise harmful to the student or campus community. Serve as a member of the ICare Team and collaborate with the  ICare Team to identify students in need of case management, intervention and follow-up. Assist with the development and implementation of outreach programs regarding the  ICare Team to the College community, and establish and maintain collaborative and consultative working relationships within the College. Assist with data collection, analysis and reporting.

Position/Job Responsibilities

1. Serve as a primary contact for College community members who have concerns about student behavior, both in and outside of the classroom. Serve as investigator to gather relevant information on assigned cases.

2. Conduct initial screenings and assessments to determine student’s needs and formulate and recommend case action plans.

3. Maintain ongoing relationships with identified students consistent with case action plans.

4. Respond to urgent concerns about identified students during business hours.

5. Provide timely updates to the  ICare Team and other members of the campus community regarding specific cases.

6. Initiate parental/emergency contact as allowed through Family Educational Rights and Privacy ACT (FERPA).

7. Assist in maintain and managing student information and records to include the timely processing and assigning of reports and maintaining online files related to student follow-up; utilizing a database system and provide hard copy reports as needed.

8. Provide support to students seeking to return to college from SOC related circumstances.

9. Serve as an ICare team member and lead team meetings and activities; prepare agendas, exercises, and minutes. Coordinate BIT communications.

10. Assist with coordinating and participate in the training for the  ICare Team.

11. Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

11. Assist in developing and implementing comprehensive training and outreach programs for the campus community, and serve as a resource providing workshops, presentations, and consultations.

12. Develop and maintain cooperative and collaborative relationships with representatives of academic departments, student services, and students with regard to student of concern policies and procedures.

13. Maintain membership in professional organizations and continue professional development to remain current with national practices and standards.

Position/Job Qualifications

Master’s degree in Social Work, Counseling or related field and a minimum of three years of experience working in a college or counseling setting; direct experience in case management; strong interpersonal and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; excellent, organizational and analytical skills; knowledge of higher education and disabilities law; ability to manage multiple projects simultaneously with meticulous attention to detail, work independently, and develop and maintain effective working relationships are required.

Experience working with a diverse student population with mental illness, substance abuse, or other disabilities; experience working on a BIT Team or similar entity; and experience working with conduct management computer systems are preferred.

EEO Statement

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Instructions for submitting your application:

Interested applicants must apply online at and attach a resume and cover letter. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

Work authorization (select one): Visa sponsorship is not provided for this position
Department description
College Description

At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at

Market Hiring Range $55,500 - $63,500 Full-time; $50,871 - $58,204 Pro-rated
FLSA Status Exempt
Is this position eligible for benefits? Yes

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Reference List

Supplemental Questions

Required fields are indicated with an asterisk (*).