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Please see Special Instructions for more details.

Interested applicants must apply online at and attach a resume, cover letter and list of references. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

Position Details

Position Information

Vacancy ID S2207
Department Student Financial Services
School/Parent Organization Enrollment Management Parent Org
Division Enrollment Management Division
Employment Category Fulltime-Regular
Anticipated start date 01/15/2018
If temporary, expected end date
Hours per week 37.5
Weeks Per Year 52.2
Normal Start Time 8:30 AM
Normal End Time 5:00 PM
Position/Job Summary

Ithaca College is seeking applications for a Student Financial Services Advisor to perform a variety of service, processing, analytical, and administrative activities in support of the Office of Student Financial Services. The successful candidate will Initiate and implement verification and certification processes for new and returning students and review and update data exceptions from specified sources; counsel parents and students on all aspects of the financial aid process, payment plans, and student billing; assist with the appeals process and assess special circumstances; prepare documentation and retrieve files; assist in administering Veterans Administration benefits (VA) and other programs; prepare reports and coordinate special assignments; and serve as liaison and consultant with students, parents, the campus community, outside agencies and other constituents regarding Student Financial Services programs and offerings.

Position/Job Responsibilities

1. Participate in the attainment of the Office of Student Financial Services goal to provide outstanding customer service to students, parents and other constituents; receive calls and meet with and counsel parents and students on all aspects of the financial aid process, programs, financing opportunities, payment plans, and student billing. Advise parents and students regarding the various options of different financial aid opportunities.
2. Collect, review, and reconcile supplemental data such as parent and student tax forms received as part of the application process. Verify application data for federal, institutional, and state aid programs in accordance with established guidelines; initiate correction of FASFA information; process follow-up requests for required information in preparation for resource auditing/verification and other data necessary for administrative review for packaging and appeals.
3. Initiate the financial aid verification process for new and incoming students to include receiving supplemental documents; reviewing and entering codes into SCT Student Information System Banner (Homer); conduct preliminary review of w-2; verify CSS profile data against FASFA data and contact students and families to resolve conflicting information; verify application data for federal, institutional, and state aid programs.
4. Compare and update FASFA information for returning students and CSS Profile data for new students; request additional information as appropriate; calculate asset worth and work in consultation with Assistant Directors to resolve issues.
5. Process the NYS Tuition Assistance Program (TAP) remittance advice and run the disbursement process; post disbursements, audit and reconcile general ledger accounts, process refunds as appropriate and represent the College in audits of TAP programs as needed; assist Assistant Directors in reviewing and certifying rosters.
6. Initiate the Collaward data load and review manual reports for miscellaneous scholarships such as the World Trade Center and manually post to student account.
7. Administer other state award and voucher programs with guidance from the Senior Assistant Director.
8. Receive requests for appeal of the financial aid package and complete initial assessment of the circumstances; initiate process of requesting additional data or information or sending of request on for review of financial need. Document extenuating circumstance, retrieve student folder and provide special circumstances form and the student folder to Senior Assistant Director for review.
9. Provide assistance in Administering Veteran Administration benefits to include identifying appropriate program and monitoring and tracking program and benefit changes. Post charges and adjustments to student accounts to include tuition, insurance, room and board and other fees; reconcile student accounts; run and review reconciliation reports and process on-line and manual adjustments as assigned and appropriate.
10. Oversee the citizenship verification process; provide secondary confirmation of student eligibility.
11. Answer multi-line phone and provide a high level of customer service during high volume cycles, during lunch periods and at other times as assigned; utilize the on-line student information system to best assist students and/or family members with inquiries; document all inquiries and responses on RHACOMM.
12. Assist with the collections process and participate in processing student transactions, posting of payments and disbursements, billing and other operational activities during high volume cycles and as assigned.
13. Receive, read and respond to e-mail correspondence sent to the Office of Student Financial Services email account as assigned; utilize the on-line student information system to obtain needed information to respond to student and family inquiries. Document all inquiries and responses on RHACOMM.
14. Provide coverage of the front counter as assigned and provide a high level of customer services to students and their families, as well as visitors to the Office of Student Financial Services.
15. Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
16. Use various reporting tools to write reports as necessary; collaborate with the Associate Director for Student Financial Services Information Systems and the Information Systems and Reporting Specialist as needed.

Position/Job Qualifications

Associates degree and a minimum of 3 years relevant experience or the equivalent combination of education and experience; In-depth knowledge of various word processing, spreadsheet and database software applications, excellent attention to detail, strong organizational, interpersonal, verbal, and written communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; previous experience maintaining and monitoring various accounts, ability to prioritize projects, handle multiple tasks and meet deadlines are required. Knowledge of various state, federal and institutional aid programs and previous experience working with an on-line student information system in a college or university are preferred.

EEO Statement

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Instructions for submitting your application:

Interested applicants must apply online at and attach a resume, cover letter and list of references. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

Work authorization (select one): Visa sponsorship is not provided for this position
Department description
College Description

At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at

Market Hiring Range $19.00 to $21.00
FLSA Status Non-Exempt
Is this position eligible for benefits? Yes

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Reference List
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).